General Terms and Conditions

1. Service provider and scope of conditions

The service provider is Artinet Ltd.; its registered office is 6500 Baja, Kígyó utca 9., Magyarország, company registration number 0309135079, tax number HU29300464. These terms apply to the one-time VIN-based vehicle information requests initiated on the ServiceHistoryByVIN website.

A written request can also be submitted by post to the headquarters of Artinet Ltd.: 6500 Baja, Kígyó utca 9., Magyarország.

The service is available to private individual owners, buyers, and dealers according to the product's access rules. Mandatory consumer rights apply to natural persons acting outside business purposes.

2. Content of services

The Tesla vehicle data sheet is prepared from vehicle data provided by Tesla. It may include technical data, factory configuration and available equipment, as well as usable battery capacity and SoH estimates. Only actual reported data is shown; the estimate and query date are separate. The specific availability of VIN data is not guaranteed.

The service information request is a separate test operation. It can only be fulfilled with appropriate provider access and authorization checks and does not promise a complete service history. The vehicle data sheet fulfillment does not wait for this access.

The query buttons on the manufacturers' pages for Audi, Volkswagen, Škoda, Cupra and SEAT lead to the external VWIDCheck website. Orders or payments cannot be initiated for these manufacturers on this site; the terms indicated on VWIDCheck apply. Illustrations are not photos of any specific queried car.

The service is not a physical condition assessment, not a certificate of accident-free status, not a warranty validity certificate, and not a purchase recommendation. The absence of a service response does not prove that the car has not been serviced.

3. Application and Contracting

After selecting the manufacturer and product, you provide the VIN, email address, and your role. On the verification page, you can correct the data, learn about the specific product content, price, deadline, and legal documents. The order is recorded only after a separate, not pre-designated acceptance.

For paid products, placing the order alone does not charge your card. The order fee can be settled separately on the payment page. The fulfillment starts with authenticated payment confirmation. No bank card is required for free test requests. The accepted price, conditions, and language of the order are fixed.

The contract is created electronically based on the confirmed order; the order data is preserved in private access. The provider records the accepted versions and the order status. Email access requires email address verification. Delivery cannot be guaranteed in case of incorrect address.

4. Fees and Payment

The currently advertised Tesla vehicle data sheet customer price is 7.98 EUR; the separate service information test price is 0.00 EUR. The total payable amount recorded on the verification page and in the order is always authoritative; subsequent price increases do not modify previous orders.

Payment is processed by the Stripe service, and refunds also occur through the payment provider. We do not store card data. In test mode, the interface indicates that no real money transaction occurs. If payment is not active, the offer shown on the page does not represent a functioning payment option.

5. Fulfillment and Access

The specific fulfillment or status notification time is included in the accepted offer. For the service test, a separate time may be associated with recording the request and availability of validated access. Beta requests waiting for access can be closed after seven days; closure does not indicate service data or later payment obligation.

The completed report is accessible via private access, in the language selected in the order. The data sheet can be saved as PDF using the browser's print function. The query is not continuous vehicle monitoring; new data may come from separate queries and new report versions.

6. Withdrawal and Termination

The consumer can withdraw within 14 days of contracting with a clear statement and may cancel the started service. The initial service during the 14-day period, even with the requested query started, does not revoke this right and does not charge a proportional fulfillment fee.

On the private order page, the Withdrawal from Contract link opens the verification step; the Confirm Withdrawal button records the statement. You can send a written statement to customer service electronically or by post. Sending within the deadline is sufficient; no justification or mandatory sample form is required.

The provider sends confirmation of withdrawal and refunds the full paid fee via the original payment method without undue delay, at the latest within 14 days from notification, unless otherwise agreed. The system separately signals the withdrawal request and actual success.

7. Missing Data and Special Refund Rules

If no data arrives for the paid vehicle data sheet or the fulfillment fails, a full refund can be requested. If the Tesla data sheet is completed but there is no usable SoH estimate, a full refund can still be requested while retaining the data sheet according to the accepted offer rule. This special commitment does not limit statutory claims.

No refundable fee exists for the free service test. Failure of the request does not convert the test request into a paid order. You can report service failures with the order ID; the provider will investigate and, according to legal conditions, provide correction, repeated fulfillment, fee reduction, or refund.

8. Authorization and Use

Request or share vehicle information only for lawful purposes. Ownership, buyer, or dealer roles do not substitute for manufacturer-required authorization. False authorization evidence, using another person's access data, security circumvention, and automated abuse are prohibited.

Sharing is a separate action; the VIN is masked by default. The link expires and can be revoked, but a downloaded copy cannot be recalled. The report can be referenced as an unchanged version, not presented as a continuously updated complete service history.

9. Complaints and Legal Disputes

You can file complaints at customer service contact or the provider's mailing address; provide the order ID and problem if possible. The provider must respond in writing to consumer complaints within 30 days with justification. Statutory rules for complaint registration and retention apply.

The consumer can turn to the conciliation body competent according to their place of residence or stay; direct settlement must be attempted before the procedure. The service provider cooperates in the procedure. Judicial and consumer protection legal remedies are also available.

In the region of the service provider's headquarters, the Conciliation Body of Csongrád-Csanád County operates; its headquarters is at 6721 Szeged, Párizsi körút 8–12.. You can check the jurisdiction according to your place of residence and the current contact details on the official site of the body.

10. Legal frameworks and changes

The contract is governed by Hungarian law, without prejudice to the mandatory protection according to the consumer's usual place of residence. These terms do not exclude mandatory warranty and consumer rights. The service provider does not exclude liability where prohibited by law.

The new price or condition applies to new orders; it does not unilaterally modify previous orders. The Hungarian source text and AI-generated language versions convey the same content; in case of discrepancy, mandatory consumer protection must not be compromised. The terms can be saved using the browser's print function.